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Unified Communications EngineerRedcentric Solutions
Job Location: Hyderabad ∴ Experience: 8-12 Yrs ∴ CTC: INR 8-14 Lakh P.A
Posted: 2016-01-07 12:55:58.0 √ Jobs by this Recruiter √ Posted by:Sony
Key Skills:Service Desk, Incident Management, Customer Service, Unified Communications, UC, Cisco routers, Cisco Switches, Acme Packets, CUBE, Asterisk, Cisco autonomous, Cisco IPCC Express
Qualification:Any Graduate/Post Graduation
Industry:IT-Hardware & Networking
Job Function:ITES / BPO / KPO / Customer Service / Operations
Job Description
Redcentric Solutions Private Limited
 
Redcentric Solutions is an offshore support centre of Redcentric (http://www.redcentricplc.com/). Redcentric is a leading provider of network based end to end managed services, technology and infrastructure solutions.
The foundation of Redcentric's continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment.
 
Redcentric is a significant ISP and provider of network services, with a core MPLS network, metro networks, dual network operations centres, pre-staging & pre-termination facilities and a logistics centre.
 
Redcentric started its operations in the year 2006. We provide technical and customer support for our brands Hotchilli, ADSL4Less and Maxima. We provide following services.
Hotchilli Internet (ISP in the UK) - We provide ISP support for Hosting, Domains and Broadband services.
 
ADSL4Less (Cheapest ISP in the UK) - We provide Broadband support for home/small office users.
 
Job Description
  • Work with our customers to design technical solutions to resolve complex challenges or to improve service to our clients.
  • Provide an excellent level of customer service to all of our managed service customers
  • Driving positive change and processes in their area.
  • Provide Service Desk & Incident Management teams with workarounds & solutions to incidents
  • Investigating, reporting and resolving problems
  • Ensure all supported hardware / software is monitored, managed, documented and maintained
  • Ensure the business adhere to SLAs
  • Deliver project-based work either onsite or at client offices
  • Member of on-call 3rd line 24x7 support Rota.

If interested, please share your profile at hrindia@redcentricplc.com

Recruiter details
Company Name:Redcentric Solutions
Company URL:www.redcentricplc.com
Company Address:Hyderabad
Contact Person:Sony
Contact Email ID:hrindia@redcentricplc.com
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